Video Customer Story

Wirral Community Health and Care NHS Foundation Trust

Located in Wirral in the North-West of England, Wirral Community NHS Trust plays a crucial role in the local health and social care economy as a high-performing organisation with an excellent clinical reputation, providing high-quality, primary, community and social care services to the population of Wirral and Cheshire East.

Paula Simpson, Director of Nursing and Quality Improvement at Wirral Community NHS Trust, talked about why InPhase was the right choice and the impact implementation had on the organisation, both internally and externally.

Paula Simpson - Director of Nursing & Quality Improvement

InPhase Usage Results:

"We found in quarter one this year, that 95% of our eligible staff went onto the system and completed that hand hygiene audit, which is just a fantastic achievement."

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Case Study

Wirral was on the lookout for a system that would help maximise the potential of their data and measure results against crucial quality indicators whilst speeding up the process to save scarce clinical hours. More importantly, they were looking for a single, integrated system to combine disparate data sets for easier, faster data collection, reporting and analysis.

“So, before we started using [InPhase], our clinical governance system was quite inefficient. We had all the component parts in place; all the various elements of the system were there, but we didn’t have a single place, or repository to capture all that evidence, so we were quite inefficient.

“At a time when digital was becoming much more centre stage on the agenda, we felt it was a good opportunity to look for a product that was going to help us become more efficient.”

Through a combination of the Cloud, the user friendly responsive InPhase design and single login, staff at Wirral could work from anywhere on any device without needing to connect to the hospital network or remember a separate login for different systems. This led to an incredible 95% hand hygiene audit completion rate in the first quarter alone after implementing InPhase.

“Firstly, I’d say a single repository for all of our evidence and that provides a really high level of assurance to our trust board, our commissioners and our regulators. To have everything in one system is just fantastic.

“The other feature of the system that I think adds a lot of value is our “at a glance” dashboards. So, I can go into the system and see on any given day where we are up to against the priorities that I’ve set the services and, of course, that the regulations themselves set services as a priority.

“The third thing I’d say, the way that we’re using the system, and the way that the system is built, having the opportunity to see again at a glance, what our CQC regulatory compliance is, both at an organisation level, a service level and in some instances a team level. It just makes our analysis and our risk management’s ability much easier to manage. So, we can go on and see “at a glance” where our early warning signs are starting to show, and where we need to prioritise our quality improvement activity.”

Wirral’s staff can log in to their dashboards and see what needs to be completed and when. Once completed, these results are then available to view in dashboards to allow for real-time analysis allowing Wirral to create a culture of action and leadership, inspiring staff at all levels to take quality into their own hands.

“What we found is, that the implementation of the system has almost shifted organically the leadership culture within the organisation, so it’s become much more distributed, where team leaders and service leads own this data, they own their own data in a way that the never did before because it’s so visible to them.

“They are observing their data on a daily, weekly, monthly basis, and that means that change is happening much quicker, in a much timelier manner, which I think is just fantastic. Everyone across the organisation is really keen to see their progress in a particular clinical or corporate area because our corporate services do use InPhase as well, and it’s introduced a little bit of gentle competition, which has been really really good as well.”

Considering the Covid-19 emergency response, Wirral’s external partners shared an interest in how the system could be used to help support improvements in quality of care and improvements in the implementation of consistent, high-quality IPC standards in our care home sector.

“So our local authority has procured a module in the InPhase system as well, to do exactly that, and we are currently working with our care home managers in a very collaborative way through our community infection prevention and control team to set standards for them so they are really clear about what they should be doing and they have the ability and opportunity to track their compliance within their own care home, but across the care home sector across Wirral.”

Wirral Community NHS Trust will continue to use InPhase for the foreseeable future to support them in providing excellent quality patient care and complete assurance at all levels. Through the implementation of InPhase, Wirral was able to achieve their goal of having one, single repository for all their data, as well as increase audit completion compliance through the accessibility of the high-speed responsive system.

In addition, they were able to maximise the potential of their collected data through triangulation against quality, policy, CQC and NICE guidance and inspire their staff to commit to quality with the help of at-a-glance dashboards that can be mined for data gold at any point.