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Customer Success Suite

With you every step of the way.

An incredible suite of ways we stay in touch and support you through your implementation cycle and beyond, for not just your implementation lead, but your whole organisation. Honest, transparent and helpful.

  • Fully tailored implementation process.
  • 24/7 support centre access
  • Fully UK based support.
  • Dedicated account manager and success guru.

Always proud of our feedback...

They listen to the customer and are constantly innovating and in doing so, identify sector expectations, whether that is new or revised frameworks or inspection programmes early on with the inevitable templates designed and ready for their customers. InPhase are very customer focused and approachable and take on new customer requirements.

The team could not be more helpful. The other users of the product seem to always be willing to pass on their knowledge, experience and solutions.

Craig Newman

Data Intelligence Team Leader – Buckinghamshire Fire and Rescue

Your every day support and resources.

Our wide selection of resources always ready to support you 24/7.

Weekly Updates

Weekly help centre emails and monthly communtiy calls, so you're always in the loop with: Help Centre Updates, New Help Videos, Product Updates.

Power Hours

Our monthly customer Power Hour webinars give you a chance to build on your existing training. Topics are often suggested by our customers!

Lightning Sessions

Pre-booked, free 1-to-1 sessions with our head of support lets you make use of our best InPhase mind whenever you need an extra bit of help.

Help Centre

Our constantly expanding self-service help centre lets you instantly find the answer to most questions without waiting in line for support.

Monthly Community Calls

Monthly conference calls with our national account manager to get the inside scoop on new updates, new customers, new support tools and resources to use.

The bigger picture of customer success.

Supporting you on your performance management journey.

User Groups

Regional and national user groups are a great way for the InPhase community to get together and share experiences, feedback and learn about all the new up-and-coming features.

Performance Roadmap

As experienced performance management professionals, InPhase can assess how embedded performance management is in your organsiation and offer coveted accreditations.

InPhase Academy

Anyone can build their own skill set at any time with the InPhase academy. Official InPhase training courses come with InPhase certifications for your skill level and knowldge.

Our incredible customer success team.

A dream team filled with master crafter dashboarders, Guru graphic designers and wise strategic planners. With no project too big or too small, we're always set to support you through every step of your InPhase journey.
Chief Operating Officer

Andrew Bingham

Chief Solutions Officer

Paul Clinton

Paul Whittingham

Head of Support

Gareth Payne

Senior Consultant

Jonathan Turner


Aden Maine

Head of Marketing

I used the InPhase Help Centre as I was conducting an import for the first time. Instead of calling the InPhase support desk, I used my intuition and looked at the help centre website. The search engine was fantastic and easy to use, I found what I was looking for within seconds and the guide was spot in which helped my organisation perform the import successfully.

Rupesh Jobanputra

Organisation Performance Officer – North West Leicestershire Council

Your success is our top priority.
So, fancy a chat with a real customer?