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Video Customer Story

MHS Homes

The mhs homes group manages over 10,000 homes in the Medway, Maidstone, Gravesham, Dartford and Tonbridge and Malling areas of Kent. This makes us the largest independent social landlord in the UK.

We interviewed Rebecca Taylor, Business Improvement Manager at MHS Homes takes us through why they chose InPhase and the difference it has made to the business.

Rebecca Taylor - Business Improvement Manager
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InPhase Usage Results:

"...we have one number one figure that goes to our board that we don’t have to re justify when we realise that we have reported different figures to our board, I think that’s probably the biggest change so far."


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Transcript

What does the MHS Homes use InPhase for?

So mostly we use it on our measures, and our metrics. We use it to show transparency of our performance through the business, all of our KPI reporting to the board to the various boards, and for project management risk management and procurement to the board.

What has changed since implementing InPhase?

We had no performance culture at all before InPhase, people didn’t understand data, they didn’t know where to find data, they didn’t know how to use data, and so it was a total finger in the air when we were setting our metric etc. Now that we have implemented it there is more transparency feeling across the business, everyone knows where they are, work their performances, and what they need to improve upon.

What are the biggest benefits to come out of your implementation?

One version of the truth is the biggest benefit we have seen so far. We are slowly but surely getting away from the various different types of reporting coming from various different teams. Meaning that we have one number one figure that goes to our board that we don’t have to re justify when we realise that we have reported different figures to our board, I think that’s probably the biggest change so far.

We are also seeing less of a reliance on the business and improvement team to supply that data, people know where to go to find it and they are using it, and most importantly they are using it to do some actionable things on the back of it.

 
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