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James Paget University Hospitals NHS Foundation Trust

James Paget University Hospitals NHS Foundation Trust cares for a population of 250,000 residents across Great Yarmouth, Lowestoft and Waveney, ensuring that their patients are central to everything they do is a top priority for them. Their priority is to their patients, providing high quality, compassionate care and ensuring that patients are at the heart of their work, always.

Find out what prompted James Paget University Hospitals to migrate from Ulysses and other disparate legacy systems and what cultural change has happened within the organisation towards learning and improvement as a result.

Paul Morris - Director Of Nursing at James Paget University Hospitals NHS Foundation Trust

What the customer says:

“InPhase are committed to getting the product right.”


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Case Study

James Paget University Hospitals NHS Foundation Trust was already on a digitisation journey using Tenable (previously Perfect Ward), Ulysses and a custom-built in-house app to manage audits and incident reporting. Paul Morris, Chief Nurse at James Paget University Hospitals NHS Foundation Trust, recognised the importance of embracing technological advancements to drive cultural change and improve outcomes.

Paul's motto of "What's the art of the possible" propelled the hospital's exploration of new digital solutions. They sought a system that would centralise monitoring, reduce reliance on paper-based processes, and integrate various functions seamlessly. The desire to amalgamate data from different sources, enhance user experience, and foster a culture of self-serve data access was pivotal in their decision to transition to InPhase.

“So, we had a system that was cheaper. However, the benefits [of InPhase] were significant - and that really was around that one version of the truth.”

Paul Morris - Director Of Nursing at James Paget University Hospitals NHS Foundation Trust

With InPhase, James Paget University Hospitals NHS Foundation Trust was able to consolidate multiple systems into a single, unified platform. This centralised approach streamlined processes, eliminating the need for disparate spreadsheets and lengthy paper-based recording and retyping for data entry.

Their now-unified single system also houses all legacy data from James Paget University Hospitals NHS Foundation Trust’s Ulysses system, enabling them to continue analysis of that data, include it in reports and use it to identify trends for learning and improvement. The data migration itself was handled by the InPhase team to ensure that the trust still had access to legacy data without incurring the additional administrative costs of running two systems concurrently.

“So, I think it was a very challenging data extract, but it was very smooth from a customer point of view.”

Paul Morris - Director Of Nursing at James Paget University Hospitals NHS Foundation Trust

InPhase's customisable features allow the trust to tailor the platform to their specific needs and workflows. As the organisation evolves and requirements change, InPhase offers the flexibility to adapt and scale accordingly. Whether it's adding new modules, customising reports, or integrating with external systems, InPhase can accommodate the hospitals' evolving needs, ensuring long-term sustainability and growth.

One of the most significant advantages of InPhase is its ability to provide real-time data access. This empowered staff to access up-to-date information on incidents, audits, and performance metrics, enabling timely decision-making and intervention.

The migration to InPhase provides clear visibility and oversight for hospital leadership and management. Through customisable dashboards and reports, stakeholders can gain insights into various aspects of hospital operations, including patient safety, quality improvement, and risk management. This enhanced visibility facilitates better decision-making, as leaders can identify trends, address issues proactively, and allocate resources more effectively.

“I think the business case was having one version of the truth and it's live, so you can have a report from it, but you can also bring it live to a meeting and see what is happening in your organisation. This is live, whether it's the board assurance framework, the risk register, or whether it's incidents, the screens that you see are a live version of the truth.”

Paul Morris - Director Of Nursing at James Paget University Hospitals NHS Foundation Trust

InPhase plays a crucial role in driving cultural change within the organisation, fostering a proactive approach to patient safety and quality improvement. By providing a platform for transparent communication, and the ability to add additional narrative and accountability, staff members are encouraged to report incidents, share successes, and actively participate in the improvement process. This shift towards a culture of continuous learning and accountability ultimately contributed to better patient outcomes and staff satisfaction.

“It proactively manages the actions so you can see and track where actions are, and the chat function has been a real game changer for us. Because we can see who's dealing with what. All of the detail, all of the context that sits behind that progression is live within InPhase and then I think it helps to drive your cultural change.”

Paul Morris - Director Of Nursing at James Paget University Hospitals NHS Foundation Trust

Looking ahead, James Paget University Hospitals NHS Foundation Trust aims to further optimise their use of InPhase. They plan to expand the system's capabilities, integrating additional modules and functionalities to support ongoing quality improvement initiatives. The focus will remain on driving cultural change, leveraging the platform to foster a proactive approach to patient safety, and ensuring that actions taken at all levels align with organisational goals.

To learn more about how InPhase can help you put patient safety, learning and improvement at the centre and drive cultural change within your organisation, schedule your time with an expert today.

“InPhase are committed to getting the product right.”

Paul Morris - Director Of Nursing at James Paget University Hospitals NHS Foundation Trust

James Paget University Hospitals NHS Foundation Trust

Find out what prompted James Paget University Hospitals to migrate from Ulysses and other disparate legacy systems and what cultural change has happened within the organisation towards learning and improvement as a result.

Download James Paget University Hospitals NHS Foundation Trust Case Study

 

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