Managing Crisis and Change

Respond instantly to fast changing priorities, risks, policies and plans while working from any location.

The InPhase SAFE platform is your one stop crisis management solution available out of the box and deployable the same day.

 

Know the health of all employees in real-time.

 

Automate Succession planning and toll over of critical actions.

 

Predict likely outcomes

 

Crisis Management Core Capabilities

Succession Planning


Real-time roll over of actions from one team member to another as staff are available or not.

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Action Planning


Escalation, succession, parking of actions through the business between team members.

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Risk and Governance


Reduce the likelihood of failure with aligned compliance and value added risk.

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Staff Welness


One-click daily check-ins for staff, to manage action succession and keep everyone safe.

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The 4 pillars of crisis management

My Team

My Team

Know what percentage of each team are fully operational, partially operational or completely out of action. Quick Phone update by staff each morning or shift.
My Crisis Action Centre

My Crisis Action Centre

Streamline and safeguard your critical actions by orchestrating all crisis activities, by Command, by team and by individual.
My Changing Resources

My Changing Resources

Priority action failover succession. Automatically re-route priority actions from ‘out of action’ to fully or partially operational staff.
My Escalation

My Escalation

Manual and automated escalation of critical issues and actions to management and Command hierarchy.
My Decision

My Decision

Facilitates fast and accurate capture and tracking of all decisions that are being made including their short- and long-term impact.
My Command Room

My Command Room

Hierarchy of real-time virtual Command rooms for Gold – Silver – Bronze Commanders (strategic, tactical and operational) team leaders and individuals.
My Risk

My Risk

A centralised single version of the truth with clear indication of what needs most attention. Includes risk creation, assessment, alignment, mitigation, delivery and management.
My Training

My Training

Rapid identification of the training people need to fill gaps in delivery of business actions during times of crisis. Personalised tracking of training progress, and aggregated reporting of progress....

The lifecycle of crisis management

InPhase SAFE will support the entire lifecycle of crisis management from

Planning and Preparedness

Planning and Preparedness

  1. Prepare and Manage possible incidents so everyone knows what to do if it should happen
  2. Put in place effective reporting including social media sentiment analysis and clear
    operational activity metrics
  3. Identify SOP’s ( Standard operating procedures) and the actions required in response to predicted events occurring.
  4. Gain clarity of threats. Understand, communicate and mitigate risks as much as possible
    in advance of them occurring
  5. Set up different types of alerting including rules based alerting
    1. Identify what matters most – when do seconds matter
    2. “If” based alerting – if these things happen then automatically issue alarms, digital messages
      and deploy actions to key workers instantly
Mobilisation

Mobilisation

  1. As the situation on the ground changes and unfolds, rapid ability to re-plan and re forecast likely outcomes.
  2. Improved collaboration allows critical teams and management to understand what is happening and why so that they can easily manage resources and minimise impact.
  3. Automatically deploy the required actions to those than can in seconds.
  4. Gain a common operating picture across the organisation
Incident Management

Incident Management

  1. Real time: Plan and manage events, operations and critical incidents as they unfold with forecast outturn figures easily at hand.
  2. Ability to share across multiple organisations for a joined up response.
  3. Rapid and automatic succession planning across individuals and teams as they go on or off line.
  4. Productivity assurance from remote workers
  5. Real time resources availability and forecasting
  6. Execute SOP’s and recovery plans
  7. Pinpoint additional threats
  8. Real time escalation of critical issues to those that can deal with it.
  9. Real time virtualized command centres
Prevent Future Incidents

Prevent Future Incidents

  1. Review the effectiveness of the response and look for ways to drive improvements.
  2. Minimise the cost to restore normal operations
  3. Redefine what business as usual will look like post event and identify impacts on the business plan and tactical initiatives.
  4. Benchmark performance in the crisis against others and revisit stage 1.
  5. Review revised predicted likelihood of events happening
  6. Improve the impact you can have to better mitigate the incident should it happen next time
  7. Create specific, measurable, owned and trackable actions to better mitigate and respond next time.

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