The lifecycle of crisis management
InPhase SAFE will support the entire lifecycle of crisis management from
Planning and Preparedness
- Prepare and Manage possible incidents so everyone knows what to do if it should happen
- Put in place effective reporting including social media sentiment analysis and clear
operational activity metrics
- Identify SOP’s ( Standard operating procedures) and the actions required in response to predicted events occurring.
- Gain clarity of threats. Understand, communicate and mitigate risks as much as possible
in advance of them occurring
- Set up different types of alerting including rules based alerting
- Identify what matters most – when do seconds matter
- “If” based alerting – if these things happen then automatically issue alarms, digital messages
and deploy actions to key workers instantly
- As the situation on the ground changes and unfolds, rapid ability to re-plan and re forecast likely outcomes.
- Improved collaboration allows critical teams and management to understand what is happening and why so that they can easily manage resources and minimise impact.
- Automatically deploy the required actions to those than can in seconds.
- Gain a common operating picture across the organisation
- Real time: Plan and manage events, operations and critical incidents as they unfold with forecast outturn figures easily at hand.
- Ability to share across multiple organisations for a joined up response.
- Rapid and automatic succession planning across individuals and teams as they go on or off line.
- Productivity assurance from remote workers
- Real time resources availability and forecasting
- Execute SOP’s and recovery plans
- Pinpoint additional threats
- Real time escalation of critical issues to those that can deal with it.
- Real time virtualized command centres
Prevent Future Incidents
- Review the effectiveness of the response and look for ways to drive improvements.
- Minimise the cost to restore normal operations
- Redefine what business as usual will look like post event and identify impacts on the business plan and tactical initiatives.
- Benchmark performance in the crisis against others and revisit stage 1.
- Review revised predicted likelihood of events happening
- Improve the impact you can have to better mitigate the incident should it happen next time
- Create specific, measurable, owned and trackable actions to better mitigate and respond next time.