We respect your rights and privacy to control your data. We have clear and simple guidelines in our privacy statement. Your data will be protected by us, we will therefore be clear on the data we collect and why. We will not sell your data to any third-party organisations.
The Privacy Statement (‘Statement’), describes the information that we collect from you, this can be either directly or indirectly, it also describes how we use it. Personal information is information that is used to help identify you that we can link to you. Our Statement explains the choices that you can make about how we collect this data, and how you can decide on these choices. This applies to all InPhase products offered by InPhase. Please read this Statement carefully to understand how InPhase might collect, use and share your information. The terms 'we', or 'InPhase' are each intended as reference to InPhase Limited.
Information collected from you voluntarily, such as phone number, email address and your name, when you want to learn more about InPhase products and Services or when you contact our Customer Support for help and assistance with your InPhase products.
Information is automatically collected about you and about your use of the InPhase products, or information is collected by using cookies and similar technologies when you access and use our website and apps where consent has been given using the OneTrust cookie consent popup. For example, we may collection certain information about the type of devices you use to access our website. We may also collect information such as IP address, your geographic location and Operating system and how you interact with our available content on our websites.
We may receive information about you from social media platforms or widgets on the website where consent has been given using the OneTrust cookie consent popup, this could be when you interact with us on those social media platforms. We always protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.
To make sure our statement is easy to understand we have identified different occasions when InPhase could potentially collect information from customers. These interactions are as follows:
In order to learn more about InPhase Products, you may voluntarily provide information, such as email address and your name during these interactions. We might collect information about you online via cookies or similar technologies when you visit our websites as described previously where consent has been given using the OneTrust cookie consent popup.
Name, email address, organisation, job title, IP address, and information provided by cookies or similar technology.
This information is used to share key things about the InPhase such as news and events about product offered. Additionally, understanding the IP address helps to identify certain geographic information from our website about its visitors, so we can improve our websites for everyone and every geographic location. It is our genuine interest to process your personal data as an existing consented customer for these purposes.
If you are using the InPhase products, we will not share/distribute or reference customer data except as required by any local law. As per the master terms and conditions agreement, InPhase may access Customer Data only for the purposes of providing the services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, or as may be required by law.
We want to improve the experience of using InPhase products and services, and we want to offer you the most relevant InPhase services. We may collect some of the following usage data to achieve this. You have the ability to opt out of us using this data using the following list.
Performance metrics, this gives us valuable information to help understand how and when the InPhase products are being used and by which users. This gives us better real-time performance metrics on the performance of the InPhase product.
Collecting operational product information helps us to keep the InPhase products running effectively, in order to establish what features can be improved. It is in our legitimate interest to help improve the InPhase product for you, which is why we may collect this data.
If you contact our Customer Care for help and assistance with your InPhase Products. In order to be able to offer you the best service possible, we may collect data from you or your InPhase Products.
This may include contact information, for example it could be your name, phone number and email address. Collecting this information is important and critical to provider the right level of support of the InPhase customers.
We collected this because we want to give you the best customer support and therefore need to understand more about you and how you use the InPhase products. For example, for customer inquiries and technical questions, we use contact information to respond to the customer in their preferred method i.e. Phone or email.
InPhase uses the data that we collect to provide you with InPhase Products and Services that we offer, this includes using data to improve and personalize your experience with InPhase. We also use data to communicate with you, e.g. This could be to inform you about your account, new InPhase Products or Services available, security and other types of updates.
Data is used to operate, support and improve the InPhase Products and Services we offer to ensure our customers use our products. This is essential for the performance of our contract we have with you.
Data is used to respond to customer inquiries, requests and to diagnose Product problems. This is necessary for the performance of our contract we have with you, and to serve our legitimate interest.
We use data for research purposes and to develop and improve our InPhase Products and Services, including maintaining and improving the performance of our InPhase Cloud Products and Services. This is essential to serve our legitimate interest.
InPhase does not and will not sell personal information about our customers. We only disclose your data as described in this Statement. We may share information with the following types of third parties.
For website management (Joomla), hosting (Siteground) and email communications (ActiveCampaign) InPhase use a selection of third party vendors to help carry out these services, you can find these listed below in the “Personal information we collect” section under “Storage”. We will only share your personal data if absolute necessary such as to provide you with a product or service as requested or to communicate with you about these services and products. If you have any questions about third-party vendors, please email GDPRprivacy@inphase.com.
If we are legally required to, we may disclose personal information to the authorities or government agencies or in the case of legal proceedings to protect our rights or the rights of our users or affiliates.
Your personal information may be essential to perform the agreement you have with us. For example, to log support calls, to register and maintain your account, to engage with other customers on our customer forum.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our InPhase Products and Services and the content on our websites. You have the right to object by sending an email to GDPRprivacy@inphase.com.
Personal data collected by InPhase may be stored and processed in your region, or in any other country where InPhase or its affiliates, subsidiaries or service providers are located or maintain facilities.
Please note the data is collected with embedded forms on our website by a service provided by ActiveCampaign, which is a US based company. For further information about their privacy policies and compliance with EU regulations please visit https://www.activecampaign.com/privacy-policy/.
This information may move between ActiveCampaign and Salesforce, our CRM system, to manage this data. The transfer of data is always secured, and it is temporarily stored on a secure server during the transfer process. For further information about Salesforce privacy policies and compliance with EU regulations please visit https://www.salesforce.com/company/privacy/full_privacy/.
The InPhase website is built using Joomla hosted by Siteground. Joomla and Siteground are not set up to hold any personally identifiable information. However, they are a UK based company and all web server performance data is backed up within the EU. For further details please visit their website www.siteground.co.uk and https://www.joomla.org/privacy-policy.html.
InPhase is committed to protecting the security of your information.
We use a variety of appropriate technical measures and industry standards to protect your information and help prevent information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
Additionally, we ensure that our third-party data centre vendors provide adequate security measures. Also, your data is protected with encryption, such as Transport Layer Security (TLS), during transmission over the Internet.
Information will be retained by InPhase for as long as necessary for you to effectively use the InPhase products and website. This will allow us to provide relevant services and products, it will also allow us to conform with the necessary laws regarding document retention as well as assisting with the resolution of disputes necessary to allow us to conduct our business. Please send an email to GDPRprivacy@inphase.com if you have any further questions regarding retention.
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
You always have the right to withdraw consent for us using your personal information based on consent. Also where your information is processed by us based on legitimate interest or public interest you can object at any time to us using this information.
It is important you ensure the personal information we hold about you is current, complete and accurate. If you feel it is not complete or accurate please contact us promptly of the required changes to, or inaccuracies of, your personal information by contacting GDPRprivacy@inphase.com.
Our team will respond to requests as soon as possible but certainly within 30 days. If more information is needed regarding how you can control the use and collection of usage data and your other communication, advertising and marketing preferences, please see the sections below.
We are dedicated to working with you to make sure you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information.
We will always give you the option to opt-out of receiving any direct marketing for InPhase by clicking the unsubscribe link at the bottom of all our direct marketing emails. When you unsubscribe or change your preferences we will stop sending you promotional material.
The main purpose of a cookie is to identify users and possibly prepare customised web pages for them. When you enter a website using cookies, you may be asked to fill out a form providing such information as your name and interests. This information is packaged into a cookie and sent to your browser which stores it for later use. The next time you go to the same website, your browser will send the cookie to the server. The server can use this information to present you with custom pages. For example, instead of seeing a generic welcome page you might see a page that welcomes you by name or shows when you last visited the site.
The latest regulations state that websites are no longer in charge of manging the website for the users this is now controlled by the user’s own browser settings. By changing the cookies InPhase.com can use, this will affect your experience using our website as well as potential improvements we can make to the website in the future using this data. To learn more about how you can change your cookie settings in your browser, please use one of the links below:
To improve the relevancy of advertising we may deliver to you InPhase may work with third parties to utilise non personal data, acquired over time, about your online activities. For example, this could include InPhase advertising on a LinkedIn or facebook page. During this process we do not share your personal information where we need to we obtain consent. You can always opt out of personalised ads like these from the relevant third-party advertisers.
If you have decided to opt out of receiving communications from us, we will not use your email for interest-based advertising.
Any questions that you may have about the use of your personal information, please email GDPRprivacy@inphase.com.
Unless otherwise stated, InPhase Limited. is a data controller for personal data for InPhase products and Services subject to this Privacy Statement. Our address is The Manor House, Sefton Park, Stoke Poges, Buckinghamshire, SL2 4JS .
InPhase may modify or update this Statement when necessary to reflect customer feedback and changes in our InPhase Products and Services. When we update this Statement, we will revise the 'Last Update' date at the top of the Statement. You should regularly review this Statement to learn more how InPhase is using and safeguarding your information.
The following list below are straightforward questions you may have about our privacy statement. We suggest you read the detailed statement above for additional details.
The GDPR is a regulation in EU law on data protection and privacy for all individuals within the European Union. It also addresses the export of personal data outside the EU. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.
We have now updated our privacy statement to meet the required standard set by the European Union’s General Data Protection Regulation (GDPR).
To provide you with the best experience with our products and services InPhase will use the data we collect from you. We will also use your data to communicate with you regarding new products or services, security updates and information about InPhase events.
InPhase may with consent collect your name, phone number, email address, postal address, location data, IP address, data provided by cookies and similar technologies, usage data; for instance, performance and activity information from our cloud products.
InPhase uses the data we collect for the following purposes:
You can send an email to GDPRprivacy@inphase.com or contact our Customer Support team and request that your data be deleted.
InPhase retains data for as long as necessary to provide the services, support your product and fulfil the transactions you have requested, and for complying with our legal obligations, resolving disputes and enforcing our agreements.
InPhase is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. Any data we transmit over the internet is protected using encryption.
If you have any questions about the use of your personal information, please email GDPRprivacy@inphase.com.