Privacy Policy

InPhase Limited.

Introduction

We respect your rights and privacy to control your data. We have clear and simple guidelines in our privacy statement. Your data will be protected by us, we will therefore be clear on the data we collect and why. We will not sell your data to any third-party organisations.

The Privacy Statement (‘Statement’), describes the information that we collect from you, this can be either directly or indirectly, it also describes how we use it. Personal information is information that is used to help identify you that we can link to you. Our Statement explains the choices that you can make about how we collect this data, and how you can decide on these choices. This applies to all InPhase products offered by InPhase. Please read this Statement carefully to understand how InPhase might collect, use and share your information. The terms 'we', or 'InPhase' are each intended as reference to InPhase Limited.

What personal information do we collect?

Information provided to us from you

Information collected from you voluntarily, such as phone number, email address and your name, when you want to learn more about InPhase products and Services or when you contact our Customer Support for help and assistance with your InPhase products.

Information automatically collected from you

Information is automatically collected about you and about your use of the InPhase products, or information is collected by using cookies and similar technologies when you access and use our website and apps. For example, we may collection certain information about the type of devices you use to access our website. We may also collect information such as IP address, your geographic location and Operating system and how you interact with our available content on our websites.

Information from other sources

We may receive information about you from social media platforms, this could be when you interact with us on those social media platforms. We always protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.

Customer Interactions with InPhase

To make sure our statement is easy to understand we have identified different occasions when InPhase could potentially collect information from customers. These interactions are as follows:

Learning about InPhase

In order to learn more about InPhase Products, you may voluntarily provide information, such as email address and your name during these interactions. We might collect information about you online via cookies or similar technologies when you visit our websites as described previously.

Data We Collect

Name, email address, organisation, job title, IP address, and information provided by cookies or similar technology.

Why we do this?

This information is used to share key things about the InPhase such as news and events about product offered. Additionally, understanding the IP address helps to identify certain geographic information from our website about its visitors, so we can improve our websites for everyone and every geographic location. It is our genuine interest to process your personal data for these purposes.

Using InPhase products

If you are using the InPhase products, we will not share/distribute or reference customer data except as required by any local law. As per the master terms and conditions agreement, InPhase may access Customer Data only for the purposes of providing the services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, or as may be required by law.

Additional Usage Data:

We want to improve the experience of using InPhase products and services, and we want to offer you the most relevant InPhase services. We may collect some of the following usage data to achieve this. You have the ability to opt out of us using this data using the following list.

Data We Collect

Performance metrics, this gives us valuable information to help understand how and when the InPhase products are being used and by which users. This gives us better real-time performance metrics on the performance of the InPhase product.

Why we do this?

Collecting operational product information helps us to keep the InPhase products running effectively, in order to establish what features can be improved. It is in our legitimate interest to help improve the InPhase product for you, which is why we may collect this data.

Receiving help from InPhase

If you contact our Customer Care for help and assistance with your InPhase Products. In order to be able to offer you the best service possible, we may collect data from you or your InPhase Products.

Data We collect

This may include contact information, for example it could be your name, phone number and email address. Collecting this information is important and critical to provider the right level of support of the InPhase customers.

Why we do this?

We collected this because we want to give you the best customer support and therefore need to understand more about you and how you use the InPhase products. For example, for customer inquiries and technical questions, we use contact information to respond to the customer in their preferred method i.e. Phone or email.

How we use personal information

InPhase uses the data that we collect to provide you with InPhase Products and Services that we offer, this includes using data to improve and personalize your experience with InPhase. We also use data to communicate with you, e.g. This could be to inform you about your account, new InPhase Products or Services available, security and other types of updates.

Providing the best product experience

Data is used to operate, support and improve the InPhase Products and Services we offer to ensure our customers use our products. This is essential for the performance of our contract we have with you.

Customer Support

Data is used to respond to customer inquiries, requests and to diagnose Product problems. This is necessary for the performance of our contract we have with you, and to serve our legitimate interest.

Ongoing Product Improvement

We use data for research purposes and to develop and improve our InPhase Products and Services, including maintaining and improving the performance of our InPhase Cloud Products and Services. This is essential to serve our legitimate interest.

When and how your personal information may be shared

InPhase does not and will not sell personal information about our customers. We only disclose your data as described in this Statement. We may share information with the following types of third parties.

Third Party Vendors

For website management, hosting and email communications InPhase use a selection of third party vendors to help carry out these services. We will only share your personal data if absolute necessary such as to provide you with a product or service as requested or to communicate with you about these services and products. If you have any questions about third-party vendors, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Compelled disclosure

If we are legally required to, we may disclose personal information to the authorities or government agencies or in the case of legal proceedings to protect our rights or the rights of our users or affiliates.

Legal Bases for Using your Personal Information

Contract Performance

Your personal information may be essential to perform the agreement you have with us. For example, to log support calls, to register and maintain your account, to engage with other customers on our customer forum.

Legitimate Interests

We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our InPhase Products and Services and the content on our websites. You have the right to object by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Personal Information We Collect - Storage, Security and Retention

Storage

Personal data collected by InPhase may be stored and processed in your region, or in any other country where InPhase or its affiliates, subsidiaries or service providers are located or maintain facilities.

Please note the data is collected with embedded forms on our website by a service provided by ActiveCampaign, which is a US based company. For further information about their privacy policies and compliance with EU regulations please visit https://www.activecampaign.com/privacy-policy/.

This information may move between ActiveCampaign and Salesforce, our CRM system, to manage this data. The transfer of data is always secured, and it is temporarily stored on a secure server during the transfer process. For further information about Salesforce privacy policies and compliance with EU regulations please visit https://www.salesforce.com/company/privacy/full_privacy/.

You may interact with various poll or webchat popups on the InPhase website. For poll popups we use HotJar and webchat we use Zopim (Zendesk Chat) a Zendesk product. Any information you enter on either of these services are secured. If you show a legitimate interest in our product and would like to receive more information we may transfer your details to either ActiveCampaign or Salesforce to handle your request. For more information about Hotjar’s privacy policy please visit https://www.hotjar.com/legal/policies/privacy for Zopim’s privacy policy please visit https://www.zopim.com/privacy.html.

During your visit to the InPhase website we may use analytical tools to track your visit to improve website performance. Google analytics collects this behavioural data but a very limited amount of personal data. We have also set our google analytics account to use a 26-month retention period whereby any potential personally identifiable data is deleted if you do not visit the website in this time. Aggregated, non-identifiable data is still retained for website performance analytics. For more information about google analytics’ privacy policy please visit https://support.google.com/analytics/answer/6004245.

The InPhase website is hosted by Siteground. They are a UK based company and all data is backed up within the EU. For further details please visit their website www.siteground.co.uk.

Security

InPhase is committed to protecting the security of your information.

We use a variety of appropriate technical measures and industry standards to protect your information and help prevent information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Additionally, we ensure that our third-party data centre vendors provide adequate security measures. Also, your data is protected with encryption, such as Transport Layer Security (TLS), during transmission over the Internet.

Retention

Information will be retained by InPhase for as long as necessary for you to effectively use the InPhase products and website. This will allow us to provide relevant services and products, it will also allow us to conform with the necessary laws regarding document retention as well as assisting with the resolution of disputes necessary to allow us to conduct our business. Please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any further questions regarding retention.

Your Rights and Choices

Your Rights

We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:

  • You can ask for a copy of the information we hold about you.
  • You can let us know if there are any changes to the information we hold about you or if there is any incorrect information that you would like us to rectify.
  • You can always ask us to restrict, block or erase any personal information we hold about you. You can also object to any of the way we use your information.
  • You can also ask us to send the information we hold about you to a third-party, if necessary, and in certain situations.

You always have the right to withdraw consent for us using your personal information based on consent. Also where your information is processed by us based on legitimate interest or public interest you can object at any time to us using this information.

It is important you ensure the personal information we hold about you is current, complete and accurate. If you feel it is not complete or accurate please contact us promptly of the required changes to, or inaccuracies of, your personal information by contacting This email address is being protected from spambots. You need JavaScript enabled to view it..

Our team will respond to requests as soon as possible but certainly within 30 days. If more information is needed regarding how you can control the use and collection of usage data and your other communication, advertising and marketing preferences, please see the sections below.

We are dedicated to working with you to make sure you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information.

Your Choices

Your Communication, Marketing and Advertising Preferences

We will always give you the option to opt-out of receiving any direct marketing for InPhase by clicking the unsubscribe link at the bottom of all our direct marketing emails. When you unsubscribe or change your preferences we will stop sending you promotional material.

How we use Cookies and other similar Technologies

We use cookies and other identifiers to help us personalise our websites for you, remember your preferences, understand how users are using our websites, and help customise our marketing offerings.

Cookies

The main purpose of a cookie is to identify users and possibly prepare customised web pages for them. When you enter a website using cookies, you may be asked to fill out a form providing such information as your name and interests. This information is packaged into a cookie and sent to your browser which stores it for later use. The next time you go to the same website, your browser will send the cookie to the server. The server can use this information to present you with custom pages. For example, instead of seeing a generic welcome page you might see a page that welcomes you by name or shows when you last visited the site.

A cookie will typically contain a string of text with information about the browser. Some websites do use cookies to store more personal information about you, however, this can be done only if you provide that personal information. Legitimate websites will encrypt personal information stored in the cookie to prevent unauthorized usage by another party with access to your cookie folder.

  • We use performance cookies to collect information about how a website is used. These help us optimise our online experience.
  • Analytics cookies for example offered by Google Analytics, this helps us to understand things like how long someone stays on our site or the pages they frequently visit. To find out about Google Analytics and your data, visit this Google webpage.

Control your cookie settings

The latest regulations state that websites are no longer in charge of manging the website for the users this is now controlled by the user’s own browser settings. By changing the cookies InPhase.com can use, this will affect your experience using our website as well as potential improvements we can make to the website in the future using this data. To learn more about how you can change your cookie settings in your browser, please use one of the links below:

Marketing Tools and advertising

InPhase could work with third-party advertisers that use cookies and similar technologies to provide relevant advertising about InPhase Products and Services on our websites and across the internet.

To improve the relevancy of advertising we may deliver to you InPhase may work with third parties to utilise no personal data, acquired over time, about your online activities. For example, this could include InPhase advertising on a LinkedIn or facebook page. During this process we do not share your personal information where we need to we obtain consent. You can always opt out of personalised ads like these from the relevant third-party advertisers.

If you have decided to opt out of receiving communications from us, we will not use your email for interest-based advertising.

How to contact us

Any questions that you may have about the use of your personal information, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Unless otherwise stated, InPhase Limited. is a data controller for personal data for InPhase products and Services subject to this Privacy Statement. Our address is 2-4 Packhorse Road, Gerrards Cross, Buckinghamshire, SL9 7QE.

Changes to our privacy statement

InPhase may modify or update this Statement when necessary to reflect customer feedback and changes in our InPhase Products and Services. When we update this Statement, we will revise the 'Last Update' date at the top of the Statement. You should regularly review this Statement to learn more how InPhase is using and safeguarding your information.

FAQ

The following list below are straightforward questions you may have about our privacy statement. We suggest you read the detailed statement above for additional details.

What is GDPR?

The GDPR is a regulation in EU law on data protection and privacy for all individuals within the European Union. It also addresses the export of personal data outside the EU. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.

Why is InPhase updating its privacy statement?

We have now updated our privacy statement to meet the required standard set by the European Union’s General Data Protection Regulation (GDPR).

Why does InPhase need my information?

To provide you with the best experience with our products and services InPhase will use the data we collect from you. We will also use your data to communicate with you regarding new products or services, security updates and information about InPhase events.

Information InPhase collects about me?

InPhase collects your name, phone number, email address, postal address, location data, IP address, data provided by cookies and similar technologies, usage data; for instance, performance and activity information from our cloud products.

How is my information used?

InPhase uses the data we collect for the following purposes:

  • Product Improvement
  • Future Product Development
  • Customer Support
  • Security, Safety, and Dispute Resolution
  • Product Performance Analysis
  • Communications and Marketing

How do I delete my personal data from InPhase?

You can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or contact our Customer Support team and request that your data be deleted.

How long does InPhase keep my personal information?

InPhase retains data for as long as necessary to provide the services, support your product and fulfil the transactions you have requested, and for complying with our legal obligations, resolving disputes and enforcing our agreements.

How is information stored and secured on the InPhase servers?

InPhase is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. Any data we transmit over the internet is protected using encryption.

How can I contact InPhase regarding the InPhase privacy statement?

If you have any questions about the use of your personal information, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

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