A better way to record, report and learn from incidents to improve patient safety and care.
Incident reporting is vital for healthcare providers to advance learning, improvements, and patient care. However, due to a lengthy, complex reporting process, minor incidents often go unreported, giving an inaccurate overview of adverse events. For more reliable data, better learning, and continuing to work towards delivering better standards of patient care, NHS England strongly encourages reporting of incidents, despite much of it being voluntary.
Sir Jim Mackey warns of tighter regulations coming to the NHS. InPhase asks: are you ready?
Following an exclusive interview with HSJ, NHS England's elective chief Sir Jim Mackey warns of tighter regulations as a result of increased public scrutiny during post-Covid recovery plans.
- Healthcare providers warned to prepare for tighter performance regulations following their most harrowing period in history
- Leaders need to be worried about the public perception of the service
- Find out a clear, simplified way to manage regulations against performance and get ahead of the game
What can we learn from the use of data during the COVID-19 crisis.
We often visit CEO’s, Heads of Transformation, culture “experts” and performance leads, to talk about transformation and performance improvement. We often hear data is the new golden bullet that will help them be smarter, do a better job, drive more revenue or provide a better service.
Being well-led in times of crisis needs different ways of working
I’ll tell you what’s scary. Over the last 4 weeks, I’ve seen massive government departments, big corporate businesses, care homes and other critical front-line organisations spin up spreadsheet after spreadsheet to help them manage what is now the fastest-changing operational environment they’ve ever seen.
Robert takes us through InPhase’s rapid response to covid-19
How are you doing?
When COVID-19 first hit, I wanted to make sure all of our customers, as well as our staff, were OK.
We setup a process to call all of our customers and asked them “how can we help” (many of our customers are key service providers; the NHS and health service providers, Local Authorities, Fire Services, Social Housing providers). They all said “we are really struggling with understanding what’s happening with our workforce. We are finding it difficult to manage key actions and who has to perform the high priority actions with so many people going off sick and self-isolating.” Mobile working clearly added to the complexity.