When your plan is fundamentally knocked off course – you re-plan.
Every organisation has had its plans affected by COVID-19 and the vast majority of organisations have already re-planned once and will do so again in the next 2-3 weeks and again in 3-4 months.
What can we learn from the use of data during the COVID-19 crisis.
We often visit CEO’s, Heads of Transformation, culture “experts” and performance leads, to talk about transformation and performance improvement. We often hear data is the new golden bullet that will help them be smarter, do a better job, drive more revenue or provide a better service.
Being well-led in times of crisis needs different ways of working
I’ll tell you what’s scary. Over the last 4 weeks, I’ve seen massive government departments, big corporate businesses, care homes and other critical front-line organisations spin up spreadsheet after spreadsheet to help them manage what is now the fastest-changing operational environment they’ve ever seen.
Robert takes us through InPhase’s rapid response to covid-19
How are you doing?
When COVID-19 first hit, I wanted to make sure all of our customers, as well as our staff, were OK.
We setup a process to call all of our customers and asked them “how can we help” (many of our customers are key service providers; the NHS and health service providers, Local Authorities, Fire Services, Social Housing providers). They all said “we are really struggling with understanding what’s happening with our workforce. We are finding it difficult to manage key actions and who has to perform the high priority actions with so many people going off sick and self-isolating.” Mobile working clearly added to the complexity.
Our definitive list of reasons why integrated NHS assurance is a the way forward
Assurance is a vital aspect of governance within an NHS Organisation. Boards need to ensure that their organisations can deliver the financial sustainability and quality care that they declare within their annual governance statement, be this business as usual or mid crisis.
It is well known that it is vital to have effective assurance systems in place to ensure that reality is not distorted from ward to board. However with increasing pressures on the NHS, regular and continued organisational change and the need for constant innovation what does an effective assurance system look like in 2020?
What procurement need to understand about performance management
The idea of Performance Management within Procurement is a scarcity, with most organisations not really grasping the importance of effectively managing the performance of their Procurement arm. Here we will be focusing on three main areas – the fundamentals of scorecards; the challenges of identifying value for your organisation and some practical approaches to measure and track value and performance.
We will also deep dive into key performance metrics to look out for and how to clearly identify good performance.
A short list of the most important things we think you need in 2020
With Christmas and the New Year approaching with speed. We thought we'd create a quick wish list for what we think will be the most desired functionality and features in the New Year.
Have a read through our list and see what you think... do you agree with what we've included?
Target setting should not be treated lightly!
A key element of managing performance is to set challenging but achievable targets against meaningful performance indicators.
The achievement of these targets is a key element in an organisations duty to continually improve their services and to deliver their aims, objectives and priorities.
Target setting can come with its own problems, but listed below are 18 things to consider, which will help you avoid many of these.