Articles in Category: Industry

What is High-Reliability Healthcare?

How technology is critical in managing large-scale risk for High-Reliability Healthcare Organisations

What is High-Reliability Healthcare?

The delivery of healthcare, with its huge range of assessments, procedures and interventions is inherently risky. There’s lots of room for things to go wrong and for negative outcomes such as poor user experience, harm or even death to occur, so it’s unsurprising that healthcare organisations are increasingly being recognised as “High-Reliability Organisations” (HROs) – organisations that succeed in avoiding catastrophes despite a high level of risk and complexity.

Making Mandatory Premises Assurance Model Management (PAM) Easier

How technology can supercharge your Premises Assurance Model Management

Making Mandatory Premises Assurance Model Management (PAM) Easier

The NHS operates over 1,200 hospitals as well as nearly 3,000 other treatment facilities, many of which operate 24h hours a day, seven days a week, every week of the year. With an occupied floor area of the NHS is 24.3 million square metres (the equivalent of 3,400 football pitches), it’s safe to say that managing this estate and its related services is a huge challenge, but it’s one that’s crucial to the delivery of safe, efficient, high-quality clinical care.

Softening the Blow of COVID-19

How the pandemic impacted urgent and emergency services…and how the right digital platform can help mitigate the impacts of the next wave..

Softening the Blow of COVID-19

It’s common knowledge that COVID-19 had a huge and unprecedented impact on healthcare, and quantifying that impact fell to the CQC. That’s why earlier this year, they issued a report on how urgent and emergency care services were affected by the pandemic during winter 2020 and discussed the actions they took to provide constructive support.

HSJ Patient Safety Award Nomination for InPhase Customers, Wirral Community Trust

How the right digital framework can transform Care Home assurance in the face of Covid.

HSJ Patient Safety Award Nomination for InPhase Customers, Wirral Community Trust

Since they first began in 2018, the HSJ Patient Safety Awards have been dedicated to recognising safety, culture, and experience in patient care. They’re designed to celebrate the teams at the frontline that improve standards of patient safety and drive cultural change to minimise risk, enhance quality of care and ultimately save lives.

Exploring the CQC’s New Monitoring Approach

What the new changes mean for NHS Trusts and private healthcare providers.

Exploring the CQC’s New Monitoring Approach

In March 2020, the COVID-19 pandemic caused the CQC to change its monitoring approach and suspend its routine inspection programme. Exceptional circumstances called for exceptional measures, so the CQC adapted and adopted a mix of on-site and off-site methods as part of the new “Emergency monitoring approach.”

Is Your Healthcare Board Assurance Framework Fit For Purpose?

How to ensure your Trust's BAF is up to the job

Is Your Healthcare Board Assurance Framework Fit For Purpose?

Change happens fast and so do risks, so how certain are you that your Trust’s BAF is actually up to the job?

The world has changed, and keeps changing. NHS and healthcare providers are continuously expected to deliver more for their money, even under unprecedented circumstances and in the midst of challenges that few could have foreseen.

The Human Cost of Failing Quality Assurance

How systemic failures lead to more than just fines

The Human Cost of Failing Quality Assurance

Last week, the CQC issued a press release announcing that a Nottinghamshire care home had been fined over £150,000 for failing to protect its residents from avoidable harm, after a resident with a history of problematic and aggressive behaviour caused another resident to fall and sustain a head injury.


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