Covid-19 Crisis Management Software

Brilliantly Managing Crisis and Change.

Real-time availability of staff with automatic reassignment of critical actions from one team member to another.

Decision Tracker | Automated Succession | Issue and Action Escalation | Virtual Command Centre | Risk Management and Mitigation

Keep operating throughout the Crisis

Ensuring you can better manage your organisation with mobile staff health check-in and reporting, crisis action, decision trackers and risk management. Especially designed for NHS, private health, social care, fire, ambulance and critical commercial businesses.

Critical COVID-19 customer software announcement

Everyone working in the same direction at the same time, from the same single real time version of the truth.

My Team

My Team

Know what percentage of each team are fully operational, partially operational or completely out of action. Quick Phone update by staff each morning or shift.
My Crisis Action Centre

My Crisis Action Centre

Streamline and safeguard your critical actions by orchestrating all crisis activities, by Command, by team and by individual.
My Changing Resources

My Changing Resources

Priority action failover succession. Automatically re-route priority actions from ‘out of action’ to fully or partially operational staff.
My Escalation

My Escalation

Manual and automated escalation of critical issues and actions to management and Command hierarchy.
My Decision

My Decision

Facilitates fast and accurate capture and tracking of all decisions that are being made including their short- and long-term impact.
My Command Room

My Command Room

Hierarchy of real-time virtual Command rooms for Gold – Silver – Bronze Commanders (strategic, tactical and operational) team leaders and individuals.
My Risk

My Risk

A centralised single version of the truth with clear indication of what needs most attention. Includes risk creation, assessment, alignment, mitigation, delivery and management.
My Training

My Training

Rapid identification of the training people need to fill gaps in delivery of business actions during times of crisis. Personalised tracking of training progress, and aggregated reporting of progress....

Learn More about crisis management

Cloud software for Crisis and post event action, governance, risk, compliance, project and outcome continuity and assurance.

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    Fylde Borough Council Case Study

    Fylde Borough Council serves the residents of Lytham and St. Annes on the coast of Lancashire. Fylde is a relatively affluent area and many of the residents are retired professionals who consistently demand high quality services from their Local Authority.

    Key Deliverables:

    A single integrated front end solution that enables key user across the business to access information and data from multiple sources. This includes full workflow management, structuring data in many ways and being able to self-service a host of integrated information.

    The Challenge:

    Fylde Borough Council recognises a need to better manage performance and increase efficiency whilst existing on a diminished budget, in a challenging financial climate for Local Authorities in the UK. Previous systems were restrictive, incomprehensive and required significant manual intervention by Fylde Borough Council in order to obtain the vast data from across the business including performance, project planning, audit and risk information needed to better manage the organisation.

    Fylde Borough Council felt it important to capture, in one location, all their performance information and key corporate planning tasks. In order to engage all of its potential users, they would need to deliver all of this in a visually pleasing and easy to navigate webbased solution.

    A standardised global approach to corporate reporting with everyone accessing the correct data from the right sources, at the same time would enable better business decision making. Associating the same data to numerous reports would also save a significant amount of time and reduce duplication of effort across the different services.

    Finally, under financial constraints that Local Authorities are currently working with, a priority was to identify the best value for money solution for Fylde Borough Council.

    The Solution:

    After a rigorous and detailed selection process, Fylde Borough Council chose InPhase to deliver their Performance Management, Business Intelligence and Reporting Solution, which was implemented in 2012. The results have been outstanding!

    InPhase have helped deliver a solution which is fun, easy to use and now embedded in the culture of the organisation. InPhase is accessed frequently by over forty users, 80% of which are Managers or Directors.

    However, with the entire organisation focused on achieving their goals, performance improvement and a target driven ethos runs throughout each individual service area.

    We are happy with the progress we have been making using InPhase for performance reporting and action planning which is becoming a big success with employees across the council saving us time and money.

    Alex Scrivens, Fylde Borough Council.

    Council have achieved a standardised approach to reporting. Service plans are managed in Inphase with individual teams being able to setup objectives and action plans, albeit with a significant reduction to duplication. Scorecards are visible on the website & the look and feel can be very easily.

    Scorecards are visible on the website & the look and feel can be very easily altered and branded to fit in seamlessly with Fylde Borough Councils corporate standards, without the need for consultancy or additional cost. Indeed, the implementation was quick and easy, with Fylde using a standard InPhase template, which were used to capture Audit, Risk, Service and other key operational plans.

    The support has been fantastic and the team at InPhase always have time for the customer.

    Alex Scrivens Fylde Borough Council

    With everyone buying into the Performance solution, InPhase is frequently accessed live in Corporate Planning meetings, Quarterly Management meetings and Directorate Meetings. Who needs paper based reporting?!

    The software has exceeded our expectations. Using the easy to use features we have been able to embed all our performance measures, Service Plans, Audit and Risk actions to capture service delivery requests the ‘once and use numerous times’ reducing duplication.

    Alex Scrivens, Fylde Borough Council

    Performance data, Risk assignments, Audit Actions, Service Plans and Tasks can all be managed in one place, with a 95% increase in the response rate witnessed after implementation. Under performing service areas are highlighted at very early stages, with actions quickly assigned to minimise the impact. Overall performance has improved significantly across each service line.


    InPhase and Fylde Borough Council have demonstrated that a true partnership approach can reap huge rewards for all concerned. The software has enabled Fylde Borough Council to significantly improve their business planning, execution and performance management.

    Streamlining and efficiency savings have been created along with process improvement and a more focused, results orientated organisation.

    InPhase is now embedded in the culture at Fylde and this is a partnership that promises to grow and develop over time.

    InPhase has proved to be a superb value for money corporate performance management solution for the Council.

    Alex Scrivens, Fylde Borough Council

    Tags: Local Authority, Performance Management, Open Data

    See what our customers have to say

    • Craig Newman

      Craig Newman

      Data Intelligence Team Manager @ Buckinghamshire Fire & Rescue
      "Simply put, our information and performance culture improved dramatically."

      On Capterra

    • InPhase Government User

      InPhase Government User

      Strategy and Performance Manager
      "Has facilitated much more meaningful, dynamic and focused conversations about performance at every level in the organisation."

      On Capterra

    • Alex Scrivens

      Alex Scrivens

      Performance & Improvement Manager @ Fylde Borough Council
      "InPhase has proved to be a superb value for money performance management solution."

      On Capterra

    • Tobin Stephenson

      Tobin Stephenson

      Head of Knowledge and Insight @ Central Bedfordshire Council
      "The external portal that we are about to launch is an excellent way for us to get key performance measures into the public domain. "

      On Capterra

    • Andy Tailor

      Andy Tailor

      Head of Sales @ Equation Associates
      "The product is incredibly flexible and manages the entire process of business performance and BI is a single integrated cycle."

      On Capterra

    • Emma Carvell

      Emma Carvell

      Clinical Programme manager SAFE
      "The tool has offered us more than we had initially hoped and the scope keeps growing. The benefits of the tool is that it is open and transparent for all staff to view compliance."

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      Managing in times of crisis

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